Policies, Terms & Conditions

1. CUSTOMER ORDER. Customer may accept the attached Microart Quote by issuing a purchase order in response to such Quote (each accepted Quote constitutes a “Customer Order”). Customer shall be deemed to unconditionally accept these terms and conditions by issuing such purchase order. No terms and conditions specified or preprinted on any Customer purchase order or other form of acceptance shall add to or modify these terms and conditions. Markham, Ontario shall be the acceptance and fulfillment location for any Customer Order.
2. PRICES AND TAXES. All Quotes are valid for thirty (30) days unless otherwise specified. All invoice prices are those specified in the Quote accepted by Customer. Prices do not include applicable taxes and, unless expressly identified and itemized, do not include freight, handling or insurance. Products, Maintenance or Services purchased for delivery outside of the Canada may be subject to required and non-recoverable Value Added Tax or similar indirect sales related taxes (collectively, “VAT”), and Customer hereby agrees to reimburse Microart for the total amount of such VAT incurred which will be invoiced as an international logistics fee.
3. PAYMENT AND INVOICING TERMS. Payment in full of all invoices is due within the terms specified on the quote from date of invoice. Payment terms are subject to Customer maintaining a credit status acceptable to Microart. Invoices for Products are issued upon shipment. Invoices for Services are invoiced at the completion of any Service. Microart has the right to charge a late payment fee of two and one half percent (2.5%) of the outstanding balance per month for each month, or partial month, any undisputed invoice remains unpaid beyond its due date. Customer will pay collection fees incurred by Microart to effect settlement of any undisputed past due invoice. Products shipped to a Microart facility for Services will be invoiced upon shipment. Any Products delivered to the Microart facility for Services will be shipped to Customer no later than ten (10) days after completion of such Service and Customer shall accept delivery of all such Products.
4. SHIPPING AND DELIVERY. All shipments by Microart are F.O.B. origin or as may be applicable under the International Delivery terms. Title and risk of loss to Products shall pass to Customer upon delivery to the common carrier. Customer is responsible for all freight, handling and insurance charges which shall be in addition to the price of the Products in the Quote. The carrier is not an agent of Microart and in no event shall Microart have any liability for loss or damage during shipment. Microart shall endeavor to initiate shipment and schedule delivery as close as possible to Customer’s requested delivery dates and Customer acknowledges that any delivery dates provided by Microart are estimates only. Microart shall not be liable for any delay in delivery or for failure to give notice of such delay. Customer shall accept and pay for partial shipments of Products. Additional fees may be levied if expedited delivery is requested.
5. CANCELLATION OF ORDERS. No Customer Order for Products may be cancelled or modified without Microart consent. If Microart consents to a Customer cancellation or modification request, Customer agrees to pay all actual resulting costs, expenses and fees incurred by Microart to that point. Customer Orders for Services may be cancelled upon ten (10) days prior written notice. Customer will pay for all Services completed through the date of cancellation.
6. CUSTOMER SUPPLIED MATERIALS. Microart will be responsible for any un-reasonable loss or damage to Consigned Inventory and Customer Equipment, which is in the possession of Microart. All Consigned Inventory and Customer Equipment is to be insured as Microart assumes no responsibility or liability for goods falling outside their ownership; any customer owned goods will be returned to Customer upon request. Microart will provide access so that Customer may with reasonable notice to Microart, inspect any Consigned Inventory or Customer Equipment. Microart will not permit any liens to be placed on any Consigned Inventory or Customer Equipment. On all partially consigned projects, where both Microart and the Customer will be supplying inventory, the Customer agrees to deliver all consigned goods on or before the date specified on the Customer Order. Should the Customer fail to deliver the consigned goods thirty (30) days after the due date, Microart reserves the right to invoice the Customer for all goods purchased by Microart on the expected delivery date specified on the Customer Order.
7. RETURN POLICY. All sales are final other than for Products that do not meet manufacturer specifications or that are not included in the Customer Order. Customer must notify Microart of any damaged or defective Products or discrepancy in shipment quantity or type and request a Return Material Authorization (“RMA”) within 30 days of receipt. No return of Products will be accepted without an RMA. A credit for properly returned items will be entered against the original invoice for the returned items. Customer must ship returned Products prepaid to the specified warehouse location. Microart will reimburse Customer’s shipping costs for Products returned due to a shipping error. Microart shall have the right to reject return of items and/or impose additional charges which Customer agrees to pay for any equipment received without an RMA and/or in a condition other than described.
8. RESEARCH AND DEVELOPMENT. Customer and Microart agree that all of the scientific research and experimental development undertaken or developed by the Microart in the course of fulfilling the Microart’s obligations under this Agreement shall not be construed as having been undertaken or developed by Microart as an agent of, for or on behalf of the Customer. For greater certainty, the Parties further agree that all of the research, procedures, methodologies, techniques, and expertise developed, undertaken or acquired by Microart under this Agreement shall belong to the business of the Microart Services Inc. and shall be construed as being independent of, and entirely unrelated to, the business of the Customer.
9. LIMITATION OF LIABILITY. NOTWITHSTANDING ANYTHING ELSE HEREIN, ALL LIABILITY OF MICROART UNDER THIS AGREEMENT OR OTHERWISE SHALL BE LIMITED TO MONEY PAID TO MICROART UNDER THIS AGREEMENT DURING THE THREE (3) MONTH PERIOD PRECEDING THE EVENT OR CIRCUMSTANCES GIVING RISE TO SUCH LIABILITY AND IN THE CASE OF DAMAGES RELATING TO ANY ALLEGEDLY DEFECTIVE PRODUCT SHALL, UNDER ANY LEGAL OR EQUITABLE THEORY, BE FURTHER LIMITED TO THE PURCHASE PRICE PAID BY CUSTOMER FOR SUCH PRODUCT. IN NO EVENT SHALL MICROART BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, LOST PROFITS, OR LOST DATA, OR ANY OTHER INDIRECT DAMAGES EVEN IF MICROART HAS BEEN INFORMED OF THE POSSIBILITY THEREOF.
10. GOVERNING LAW. All transactions made under this Agreement will be governed by the applicable state laws for the Province of Ontario, excluding any conflict of laws rules that may apply in such Province. Any dispute regarding this Agreement shall be subject to the exclusive jurisdiction of the applicable court in Ontario.

click image for viewable / printable pdf